Refund policy
Refund Policy
Last updated: December 2, 2025
We want you to be happy with your purchase.
If you are not satisfied, we offer a 7-day return window.
Return Eligibility
You may request a return if:
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The product is damaged
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The item is defective
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You received the wrong product
❌ Note
Due to hygiene & safety, opened personal care or cosmetic items cannot be returned.
Return Period
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You can request a return within 7 days of receiving your order.
Refund Processing Time
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Refunds are processed within 7 business days after product inspection.
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Refund method will be the same as the original payment method.
Non-returnable items
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Used or opened cosmetic items
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Toothpaste, skincare, hygiene products
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Final sale items
Order Cancellation
Orders may be cancelled within 6 hours of purchase if not shipped.
How to Request a Return
Email: zopzocare@gmail.com
Please include:
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Order number
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Reason for return
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Photos (if damaged item)